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Call Center Pharmacy Technician

Job Description

The Call Center Pharmacy Technician manages inbound and outbound calls in order to serve our customers requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases.

Empower Pharmacy has become a pioneer in the pharmaceutical industry by providing high-quality compounded sterile preparations that serve patients and healthcare providers. Our brand new 15,000 sq ft manufacturing facility located in Houston, Texas, is licensed with the Food and Drug Administration (FDA) as an Outsourcing Facility to provide high-quality sterile preparations nationwide.

With an uncompromising dedication to quality, we compound medications in a state-of-the-art facility that surpasses industry standards. Empower Pharmacy’s service is focused on the daily compounding/admixing, dispensing, and delivery of a variety of medications with uniquely trained and licensed pharmacy personnel compounding a broad range of patient and non-patient specific drugs.

We are looking for positive, upbeat, and enthusiastic people with strict attention to detail, analytical skills and a pleasant demeanor. Quality, dependable people with a strong work ethic and a teamwork approach. You'll have a healthy work-life balance and enjoy a working with a collaborative team. With a true quality mindset, Empower Pharmacy offers the opportunity to put your footprint on something you can be proud of.

Duties and Responsibilities

  • Provide quality customer service while using effective communication
  • Answer all incoming calls; Ability to answer 70-100 calls per 8 hour shift
  • Responsible for making calculations, such as day supply and pricing
  • Processing new and refill prescription orders
  • Fax and/or call doctors for refill requests
  • Check voicemail's and return customer calls
  • Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service
  • Inform patients of tracking status on their orders
  • Check and verify invoices/charges
  • Scan and file orders in appropriate folders
  • Read and understand prescription orders
  • Navigate multiple internal computer systems
  • Organize and maintain cleanliness of working areas, supplies, and equipment
  • Maintain confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)

Key Competencies

  • Ability to cope with varied levels of workload and multiple tasks
  • Must by able to work in a fast paced and changing environment
  • Accurate data entry skills
  • Strong time management and organizational skills
  • Excellent communication skills, both orally and in writing
  • Willingness to be a team player and promote a positive team environment
  • Excellent attention to detail
  • Flexible and proactive to meet varied patient and company needs
  • Self motivated and able to work independently
  • Strong interpersonal and “people” skills

Position Qualifications

  • High school diploma or GED. College education preferred but not required
  • Must be registered with Texas Board of Pharmacy as a Pharmacy Technician Trainee
  • One year of pharmacy experience or healthcare related experience preferred
  • Experience in Microsoft Office (Word, Excel, Outlook, etc)
  • Able to read, write, and speak English Fluently
  • Able to add, subtract, multiply, and divide in all units of measurement; this may include using whole numbers, common fractions, and decimals and being able to compute rate, ration, and percent

Benefits

  • Group Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Prescription Services
  • 401(k) Program
  • Company matching contributions

Paid Time Off

  • Paid holidays - 6 days
  • Paid Vacation (Initially) - 2 weeks
  • Paid Vacation (5 years of service) - 3 weeks
  • Paid Vacation (10 years of service or more) - 4 weeks
  • Personal and Sick Leave
  • Extended Sick Leave
  • Bereavement

Extended Time Off

  • Family Medical Leave
  • Disability & Maternal Leave
  • Military Leave
  • Jury Duty

Job Type: Full-time

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